- We stand for our name: we give you clear information on our identity, address and how to
contact us in a convenient way (e.g. e-mail, social media, telephone) before you place an order.
In case we operate on behalf of another merchant we also inform you of his identity.
- The essential characteristics of the products and services are adequately described. The
products will be delivered based on the description and the product photo. We remind you
about the existence of a legal guarantee of conformity for goods.
- We will be clear and transparent on our offer and the price you have to pay for our services
or our products before you enter the order process. We will not charge you for additional
services or products unless you explicitly agreed with these additional services or products.
Before concluding the contract you will see the final prices, VAT, delivery costs and eventually
- We take care to have a transparent, accessible and easy order process that provides you
with the possibility to check your order and eventually correct it before you finally conclude
the contract. We always will confirm your order and give you information on your order and
- We use fair, easy accessible and transparent contract terms in plain language that respect your
rights. We will provide an easy way to communicate, to print or to download these contract
- We offer you transparent, convenient, widely accepted and safe payment methods (e.g. PayPal,
payment via invoice).
- We use transparent, convenient, widely accepted and safe delivery systems based upon the
information provided at transparent prices. We will deliver at the place and time as specified
in the offer.
- Before you conclude the contract we will provide clear and transparent information on your
legal rights and obligations, your withdrawal right or the absence of it, the costs of effecting
your withdrawal right (as and if required by EU legislation) and, in case you have a withdrawal
right, the standard European withdrawal form. We will provide easy and transparent return and
- You can always contact us in an easy and convenient way. We commit ourselves to offering a
transparent and easily accessible customer service and complaints handling system. We inform you about the possibility of out-of-court dispute resolution and display the link towards the European Online Dispute Resolution platform on our website.
- We respect your privacy, protect your data and care for a safe web-environment. We are
transparent and inform you about the collecting and processing of your data and the purposes
for which we use them, including information regarding cookies policy. Data is collected to
carry out the contract and to improve our offer to you and your buying experience. Your data
is collected in compliance with data protection and privacy legislation and, as far as legally
required, only with your explicit consent.
Ecommerce Europe Trustmark
Code of Conduct
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