For Consumers:

How it works

The Ecommerce Europe Trustmark protects you when you make a purchase through an online shop in another EU country, and a complaint arises.

If you see the Ecommerce Europe Trustmark on the website of a webshop you are visiting, it means
that the company has made a commitment to work in compliance with the Ecommerce Europe Code of
Conduct, guaranteeing ethical standards in the digital marketplace.

In the case of an incident involving the purchase of their products and/or services, those companies
with the Trustmark give you the option of filing claims through the Trustmark Service Centre free of
charge, if their own Customer Care Service could not resolve the issue beforehand.

In the case of a consumer complaint, the Trustmark Service Centre provides for a solution out of
court. It enables you to reach a solution easily and quickly. The Trustmark Service Centre provides you
with assistance in coming to an amical agreement with the business. If there is no solution for your
complaint, you will have no legal disadvantage. You can immediately seek out legal assistance and are
free to pursue your complaint through legal means otherwise.

Benefits for consumers

Shop safely

Feel safe and secure buying from online shops with our recognized trustmark

Constant checks

Online shops are checked regularly in order to keep the trustmark

Report a Complaint


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Should you have any questions in advance, you can request more information by sending an e-mail to