european cross-border

e-commerce protection

for consumers

The Ecommerce Europe Trustmark stimulates cross-border e-commerce through better protection for consumers and merchants by establishing one European set of rules and by ensuring clear communication of these rules.

  • 25,000 online shops
    represented
  • More than 10,000 online shops with national trustmark
  • Developed in continuous dialogue with consumer organizations
  • Dedicated complaints
    handling service

One
European
Set of
rules

More
consumer
trust
in online cross-border transactions

More
consumer
trust
in online cross-border transactions

One
European
Set of
rules

Benefits for consumers

shop saFely

Feel safe and secure buying
from online shops with our
recognized trustmark

hassle-free

Enjoy cost-free solutions through our consumer service hotline: +32 (0) 2 502 31 34

constant checks

Online shops are checked
for compliance regularly in order to keep
the trustmark.

How it works

The Ecommerce Europe Trustmark protects you when you make a purchase through an online shop in another EU country, and a complaint arises.

If you see the Ecommerce Europe Trustmark on the website of an online shop you are visiting, it means that the company has made a commitment to work in compliance with the Ecommerce Europe Code of Conduct, guaranteeing ethical standards in the digital marketplace.

In the case of an incident involving the purchase of their products and/or services, those companies with the Trustmark give you the option of filing claims through theĀ Trustmark Service Centre free of charge, if their own Customer Care Service has not been able to resolve the issue.

In the case of a consumer complaint, the Trustmark Service Centre provides forĀ a solution out of court. It enables you to reach a solution easily and quickly. The Trustmark Service Centre provides you with assistance in coming to an agreement with the business. If there is no solution for your complaint, a legal resolution of the issue is still open to you. You can immediately seek out legal assistance and are free to pursue your complaint through legal means otherwise.

If you have a complaint about an online shop which does not carry the Ecommerce Europe Trustmark logo, you can file a complaint through the European Online Dispute Resolution platform by clicking on the banner below.

operating in these

european countries